Man with Van South Norwood Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van South Norwood provides removal and associated services within the United Kingdom. By booking, confirming or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
1.1 "Company" means Man with Van South Norwood, the provider of the services described in this document.
1.2 "Customer" means any individual, business, or organisation booking or using the services of the Company.
1.3 "Services" means removal, collection, delivery, man and van services, loading, unloading, packing assistance and any related services agreed in writing between the Company and the Customer.
1.4 "Goods" means any items, property or belongings which are the subject of the Services.
1.5 "Work Order" means the agreed details of the Services, including addresses, dates, times, charges, and any special requirements.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial Customers, primarily within South Norwood and surrounding areas, and throughout the UK as agreed.
2.2 The Company will carry out the Services with reasonable care and skill, using appropriately maintained vehicles and equipment, and staff competent to perform the work.
2.3 Any estimated duration for the Services is an approximation only and may vary due to traffic, access conditions, volume of Goods, or other factors beyond the reasonable control of the Company.
3. Booking Process
3.1 Bookings may be requested by the Customer by telephone, online enquiry or in writing, and will only be confirmed once the Company has provided a quotation and the Customer has accepted it.
3.2 The Customer must provide accurate and complete information when making a booking, including:
a) Collection and delivery addresses.
b) Parking and access details at all locations.
c) Floor levels, lifts or stairs involved.
d) Approximate list, size and nature of Goods.
e) Any items requiring special handling, dismantling or reassembly.
f) Any restrictions affecting vehicle access or loading times.
3.3 The Company reserves the right to amend the quotation or cancel the booking if the information provided by the Customer is inaccurate, incomplete or misleading.
3.4 Any changes to the booking, including date, time, addresses or volume of Goods, must be communicated to the Company as soon as possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Additional charges may apply.
4. Quotations and Charges
4.1 Quotations are usually provided based on an hourly rate, fixed rate, or a combination of both, depending on the nature of the job and the information supplied by the Customer.
4.2 Unless stated otherwise, quotations are exclusive of congestion charges, tolls, parking fees, fines, ferry charges, storage, packing materials, and disposal fees. These will be added where applicable.
4.3 Quotations are valid for 30 days from the date of issue unless withdrawn or amended by the Company in writing.
4.4 The Company may charge for waiting time where delays are caused by the Customer, access restrictions, or the Customer's agents, including but not limited to waiting for keys, paperwork, or instructions.
4.5 Additional charges may apply for:
a) Work outside standard daytime hours.
b) Long carries due to distant parking or restricted access.
c) Dismantling or reassembly of furniture or equipment.
d) Handling of unusually heavy, bulky or fragile items.
e) Extra staff or vehicles requested or required on the day.
5. Payments
5.1 Unless agreed otherwise in writing, payment is due in full on completion of the Services on the same day.
5.2 The Company may require a deposit or prepayment to secure a booking, which will be specified at the time of confirmation.
5.3 Payment may be made by methods accepted by the Company, as notified to the Customer prior to or at the time of booking.
5.4 If payment is not made when due, the Company reserves the right to:
a) Withhold delivery or further Services until payment is received.
b) Charge interest on overdue amounts at the statutory rate allowable under UK law, accruing daily until payment is cleared.
c) Recover from the Customer all reasonable costs incurred in pursuing late or non-payment.
5.5 For business Customers with approved accounts, payment terms will be as agreed in writing. If no terms are specified, payment is due within 14 days of the invoice date.
6. Cancellations and Postponements
6.1 The Customer may cancel or postpone a booking by notifying the Company as soon as reasonably practicable.
6.2 The following charges may apply to cancellations or postponements:
a) More than 48 hours before the agreed start time: no cancellation fee, and any deposit may be refunded or transferred at the Company's discretion.
b) Between 24 and 48 hours before the agreed start time: the Company may retain up to 50 percent of the estimated job value or deposit to cover administration and lost opportunity.
c) Less than 24 hours before the agreed start time or on arrival at the collection address: the full estimated job value may be chargeable.
6.3 If the Company needs to cancel or postpone the Services due to circumstances beyond its reasonable control, it will notify the Customer as soon as possible and, where feasible, offer an alternative date or time. The Company's liability is limited to the return of any deposit or prepayment received for the affected booking.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that all Goods are suitably packed and prepared for transport, unless packing services have been expressly included.
b) Ensuring that all items to be moved are clearly identified and accessible.
c) Arranging suitable parking and permits for the Company's vehicles at all locations.
d) Providing accurate directions and contact details for all addresses involved.
e) Being present or appointing a responsible adult representative at collection and delivery locations.
7.2 The Customer must not request the Company to transport any items that are illegal, dangerous, flammable, explosive, perishable, or otherwise unsuitable for transport, including but not limited to:
a) Firearms, weapons, ammunition or explosives.
b) Gas cylinders or fuel containers.
c) Chemicals, solvents, paints or toxic substances.
d) Live animals or plants, unless expressly agreed.
e) Cash, jewellery, precious metals, important documents or items of exceptional value, unless disclosed and accepted in writing by the Company.
7.3 The Company may refuse to transport any Goods that, in its reasonable opinion, present a risk to staff, vehicles or property, or which have not been properly disclosed or prepared.
8. Access and Parking
8.1 The Customer must ensure suitable access for the Company's vehicles at all collection and delivery points, including clear driveways, sufficient loading space and safe access routes.
8.2 Any costs arising from poor or restricted access, including additional time, extra staff requirements, smaller vehicle use or shuttle services, may be charged to the Customer.
8.3 The Customer is responsible for any parking penalties or enforcement charges arising from insufficient or incorrect parking arrangements where the Company has followed the Customer's instructions or where no alternative legal parking was available.
9. Liability and Limitations
9.1 The Company will take reasonable care of the Customer's Goods while in its custody and control. However, the Company's liability for loss of or damage to Goods is limited as set out in this clause.
9.2 The Company will not be liable for:
a) Loss or damage arising from the Customer's failure to pack goods adequately or to prepare items for transit.
b) Loss or damage to fragile items, including but not limited to glass, mirrors, artwork, electronics or ceramics, unless professionally packed by the Company or its agents.
c) Damage to furniture or property that occurs due to moving items through tight spaces, stairwells, doorways or corridors where the Customer has requested that the move proceed despite the risk.
d) Pre-existing damage, wear and tear, or inherent defects in Goods.
e) Loss or damage arising from fire, flood, storm, acts of God, war, terrorism, civil unrest, or any other event beyond the Company's reasonable control.
9.3 In all cases, the Company's total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable replacement or repair cost up to a maximum sum per job, subject to any insurance arrangements in place. Specific limits, if any, will be notified to the Customer on request.
9.4 The Customer must notify the Company in writing of any loss, damage or complaint as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Customer must provide reasonable evidence and access to allow the Company to inspect the alleged damage.
9.5 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or loss of use, whether arising from negligence, breach of contract or otherwise.
10. Insurance
10.1 The Company maintains appropriate insurance cover for its operations in accordance with UK requirements. Details of cover and limits are available to Customers on reasonable request.
10.2 It is the Customer's responsibility to arrange additional insurance for Goods of high or unusual value, or where the Customer requires a higher level of cover than that provided by the Company's policy.
11. Waste, Disposal and Environmental Regulations
11.1 The Company operates in line with applicable UK waste and environmental regulations. Any disposal or clearance of unwanted items must be agreed in advance as a separate service.
11.2 The Company will only dispose of waste at authorised facilities and will charge the Customer for any disposal fees, labour, and transportation related to such services.
11.3 The Customer must not request the Company to dispose of hazardous, controlled, or prohibited waste, including but not limited to chemicals, asbestos, medical waste, gas cylinders, or batteries, unless the Company has explicitly agreed and is legally permitted to do so.
11.4 The Customer is responsible for any fines, penalties or additional costs incurred where the Customer has supplied incorrect or incomplete information regarding the nature of items to be removed or disposed of.
12. Delays and Events Beyond Control
12.1 The Company will not be liable for any delay or failure to perform the Services where such delay or failure results from events beyond its reasonable control, including but not limited to severe traffic, road closures, accidents, vehicle breakdown, extreme weather, strikes or other industrial disputes.
12.2 In such circumstances, the Company will make reasonable efforts to minimise the impact and to complete the Services as soon as reasonably practicable.
13. Complaints and Dispute Resolution
13.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible.
13.2 Complaints should be made in writing, giving full details of the issue, the date of the service, and any supporting evidence. The Company will investigate the complaint and respond within a reasonable timeframe.
13.3 Both parties agree to attempt to resolve disputes amicably in the first instance. If a dispute cannot be resolved through discussion, either party may seek remedies available under English law.
14. Data Protection and Privacy
14.1 The Company will collect and process personal data provided by the Customer for the purpose of managing bookings, delivering Services, and handling payments and enquiries.
14.2 The Company will take reasonable steps to protect personal data and will not sell or share such data with unrelated third parties except where necessary to perform the Services or comply with legal obligations.
15. Variation of Terms
15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or business practices.
15.2 The version of the Terms and Conditions in force at the time of the Customer's booking will apply to that booking, unless a change is required by law or regulation, in which case it may apply retrospectively as necessary.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining terms, which shall continue to be valid and enforceable.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services.
By confirming a booking with Man with Van South Norwood, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
