Terms and Conditions for Man With Van South Norwood Services
These Terms and Conditions set out the basis on which Man With Van South Norwood provides moving, transportation, delivery and related removal services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. These terms are intended to create a clear and fair framework for both parties, covering the booking process, payments, cancellations, liability, waste handling, and the legal position that applies to the service.
In these terms, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refers to the person or business booking the service. A booking may include one-off transport, part-load moves, furniture removals, collection and delivery, office relocations, and related labour where agreed in advance. Unless otherwise agreed in writing, the service is provided on a non-storage basis and is limited to the agreed task, time, route, and scope described at the point of booking.
These terms should be read together with any quotation, written confirmation, inventory, or job specification supplied before the service begins. If there is any conflict between the quotation and these terms, the specific written agreement for the job will usually take precedence only to the extent of that conflict. Nothing in these terms affects your statutory rights as a consumer under UK law.
1. Booking Process
Bookings are subject to availability and are not confirmed until we have accepted the request and, where required, received any deposit or advance payment. The customer is responsible for providing accurate information at the time of booking, including the collection and delivery addresses, access conditions, parking restrictions, floor levels, item size and quantity, and any special handling requirements. A South Norwood man with a van service can only be priced fairly when the information supplied is complete and truthful.
We may provide an estimate based on the details given, but an estimate is not a fixed price unless expressly stated in writing. If the customer later changes the volume, distance, labour requirement, timing, or access conditions, the price may be adjusted accordingly. We reserve the right to refuse or amend a booking where the original description is materially inaccurate or where the requested job is unsafe, unlawful, or impractical to complete as stated.
It is the customer’s responsibility to ensure that someone authorised is available at collection and delivery to confirm the items, provide access, and sign any required paperwork. If the customer is not present and no prior arrangement has been agreed, we may be unable to proceed, and waiting time or failed attendance charges may apply. For larger jobs, we may request photographs, an inventory, or additional details before accepting the booking, particularly where the service is advertised as a man and van South Norwood solution for moving household goods or business items.
2. Service Scope and Customer Responsibilities
Unless specifically agreed otherwise, our service is limited to loading, transporting, and unloading items that are lawful to carry and reasonably capable of being moved by a standard van and the agreed labour team. We may assist with dismantling, reassembly, wrapping, carrying, and positioning of items only if this has been included in the quote or agreed on site. We are not required to move items that are excessively heavy, unsafe, unstable, contaminated, or likely to cause damage to property or injury to persons.
The customer must ensure that all goods are properly packed, boxed, labelled, and ready for transport unless packing services have been agreed. Fragile items should be suitably protected, and the customer remains responsible for any item not adequately packed by us. The customer must also ensure that items do not contain prohibited, dangerous, flammable, illegal, or hazardous materials. If such items are discovered, we may refuse to transport them or may stop the job immediately without liability for any resulting delay or cost.
Where access is restricted by stairs, lifts, narrow corridors, loading restrictions, parking limitations, or other physical barriers, the customer must notify us in advance. Additional labour, waiting time, or vehicle repositioning may be charged if the access information provided is incomplete or inaccurate. We may also request that the customer obtain parking permission or necessary permits where local restrictions apply. While the service may be described as Man With Van South Norwood, the same operational rules apply across the UK for access, safety and lawful transport.
3. Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the job or at the time specified in the quotation. We may require a deposit to secure the booking, particularly for larger moves, peak periods, or custom arrangements. Deposits are usually non-refundable where the customer cancels without sufficient notice, or where costs have already been incurred in preparation for the service.
Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement stated at the time of booking. All charges are quoted in pounds sterling unless otherwise stated. Prices may include labour, transport, mileage, waiting time, and any agreed extras, but exclude unforeseen additional work unless expressly included. If the job takes longer than expected because of access issues, additional items, incomplete packing, or customer delay, extra charges may apply at the agreed hourly or fixed rate.
The customer must pay any undisputed invoice promptly and, where payment is made by bank transfer, ensure cleared funds are received by the due date. Late payment may result in suspension of further services, recovery action, or the addition of reasonable administrative and collection costs where permitted by law. We reserve the right to retain goods only to the extent allowed by law and by any separate written agreement. If a dispute arises over the invoice, the customer must pay the undisputed portion first and raise the issue in good faith with supporting information.
Cancellation and rescheduling are permitted subject to notice. If the customer cancels a booking, the amount retained or charged will depend on how much notice is given, whether a deposit was taken, and whether any non-recoverable costs have already been incurred. Where a cancellation is made at very short notice, on the day of the booking, or after our team has already attended the site, the customer may be charged in full or for a substantial portion of the agreed fee.
If the customer requests a date change, we will use reasonable efforts to accommodate the new time or day, but availability cannot be guaranteed. Any rescheduled booking remains subject to our terms and may be re-quoted if the original circumstances have changed. If we must cancel or reschedule due to vehicle breakdown, staffing issues, severe weather, safety concerns, or events beyond our reasonable control, we will notify the customer as soon as practicable and offer a new appointment where possible. Our liability for such changes is limited to refunding any advance payment for work not carried out, unless otherwise required by law.
We may suspend, refuse, or terminate a booking without liability if the customer behaves abusively, provides false information, requests unlawful transport, or creates an unsafe working environment. If the customer is not available, refuses reasonable access, or fails to pay sums due, we may treat the booking as cancelled by the customer and charge accordingly. In every case, both parties should act reasonably and communicate promptly to reduce unnecessary loss and inconvenience. For a man with a van in South Norwood service, clear notice is especially important because scheduling often involves tight time slots and allocated labour.
5. Liability and Limitations
We will carry out the service with reasonable care and skill. However, our liability is limited to losses caused directly by our negligence or breach of contract, and only to the extent permitted by law. We are not responsible for indirect or consequential losses, loss of earnings, loss of business, emotional distress, or any loss that was not reasonably foreseeable at the time of booking. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
The customer must tell us in advance of any item that is valuable, fragile, sentimental, unusually heavy, or difficult to replace. Unless otherwise agreed in writing, high-value items should be separately insured by the customer. We do not automatically provide full goods-in-transit cover for all items, and any insurance we carry may be subject to limitations, exclusions, and claim procedures. The customer is responsible for checking whether existing home, contents, business, or transit insurance covers the goods being moved.
Where we dismantle, reassemble, load, unload, or position items at the customer’s request, we will use reasonable care but cannot guarantee against pre-existing faults, hidden weaknesses, or wear and tear. We are not liable for damage caused by defective furniture, unstable packaging, structural weakness, improper lifting instructions given by the customer, or items that were already damaged before handling. If an item is damaged, the customer must notify us promptly and provide reasonable evidence. We may inspect the item, the packaging, and the circumstances before accepting or rejecting any claim. Any claim must be limited to the direct repair or replacement cost, subject to the applicable legal limit and any insurance arrangements.
6. Waste Removal, Disposal and Environmental Rules
Where our service includes removal of unwanted items, waste, packaging, or clearances, the customer must identify in advance whether materials are to be disposed of, recycled, donated, or retained. We only handle waste where lawful to do so and where the arrangement has been agreed in advance. We do not accept responsibility for items that should be treated as controlled waste unless the customer has disclosed this clearly and we have agreed to handle them in compliance with the applicable regulations.
The customer remains responsible for ensuring that any waste presented for collection is accurately described and separated where required. Hazardous substances, chemicals, asbestos, clinical waste, gas bottles, oils, electrical waste that requires specific treatment, or other regulated materials must not be handed over unless we have expressly agreed and are legally able to collect them. Under UK waste regulations, the duty of care remains important, and the customer must not misdescribe waste, conceal prohibited materials, or ask us to dispose of items unlawfully.
We may refuse any waste that appears unsafe, improperly described, contaminated, or beyond the scope of the service. If waste is accepted, it will be transported and disposed of only at authorised facilities or through lawful recycling routes where appropriate. If the customer later disputes whether an item was waste or reusable property, the description given at booking, the site circumstances, and any written instructions will be considered. Any illegal dumping, fly-tipping, or unlawful disposal requested by the customer will result in immediate refusal and may be reported to the relevant authorities where required by law.
7. Delays, Force Majeure and Site Conditions
We are not liable for delays or failure to perform the service where the cause is outside our reasonable control. This includes, without limitation, traffic disruption, road closures, weather events, accidents, strikes, civil unrest, equipment failure, illness, acts of government, or restrictions imposed by third parties. In such circumstances, we will try to resume or rearrange the service as soon as reasonably possible.
If the customer’s premises are inaccessible, unsafe, or not ready at the agreed time, we may charge waiting time or additional attendance costs. The customer must ensure the loading and unloading area is available and, where necessary, that lifting paths are clear, keys are present, and access permissions have been granted. We are not obliged to leave vehicles unattended in unsafe locations, and we may choose alternative parking or loading methods where reasonably necessary.
If we identify a significant health and safety issue at the property, including but not limited to aggressive behaviour, infestation, structural danger, or unsafe stacking of goods, we may suspend the service until the issue is resolved. If it cannot be resolved promptly, we may terminate the booking and charge for time spent and costs incurred. The same applies if weather or site conditions make the job unsafe. These provisions are designed to protect the customer, our workers, and the property being handled.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have jurisdiction, except where the customer is entitled to bring proceedings in another part of the United Kingdom under mandatory consumer law. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect.
Nothing in these terms prevents either party from seeking informal resolution before taking formal action. If a disagreement arises, the parties should attempt to resolve it promptly and fairly. Where the customer is a consumer, these terms are intended to operate alongside applicable consumer protection legislation, including rights relating to services carried out with reasonable care and skill, and rights concerning unfair contract terms. For business customers, any additional agreed written terms may apply alongside these standard conditions.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these terms. They also confirm that they are authorised to enter into the contract, that the information supplied is accurate, and that the goods, waste, and access conditions described are lawful and suitable for the agreed service. These terms apply to all variations of the service name, including Man With Van South Norwood, South Norwood man with a van, and man with van in South Norwood, where used to describe the same commercial service.